Unveil Rán Scent
Let Us Introduce Ourselves
Redefine Your Living Space
Elevate everyday moments with scents that ground, energize, and inspire.
Discover rituals that turn your space into a sanctuary — one breath at a time.
Your Questions, Our Rituals
From ingredients to incense etiquette,
here’s everything you’ve been wondering
Q: What makes RÁN incense different from others?
A: We use only sustainably sourced Palo Santo wood — naturally fallen and aged for optimal aroma. No chemical additives, no artificial fragrances. Just pure plant magic.
Q: Are your products vegan and cruelty-free?
A: Yes. All RÁN incense sticks and candles are 100% vegan, cruelty-free, and free from animal-derived ingredients.
Q: How long does one incense stick burn?
A: Each stick burns for around 40–50 minutes. For daily use, 10–15 minutes is enough to transform your space energetically.
Q: What is the scent difference between Purification and Opulence No.8?
A:
• Purification: Minty, citrusy and fresh — perfect for clearing stagnant energy and lifting moods.
• Opulence No.8: Earthy cinnamon with soft woodiness — ideal for grounding, abundance rituals, and cozy evening vibes.
Q: Do I need to keep windows open when burning incense?
A: Ventilation is recommended. It helps circulate the aroma and allows any initial smoke to clear more gently, creating a more comfortable and uplifting atmosphere.
Q: How do I extinguish the incense if I don’t want to burn the whole stick?
A: You can gently tap it out in a ceramic holder or snuff it out in ash. RÁN incense continues to smell divine even after it stops burning.
Q: Is it safe to leave incense unattended?
A: We strongly advise against leaving burning incense unattended. Always burn in a safe, stable holder away from flammable materials.
Q: Where do you ship from?
A: All orders are shipped from Malaysia.
Q: How long does shipping take?
A:
• Malaysia: 2–4 working days
• Singapore: 4–7 working days
• Other international: Please refer to our checkout page or contact us for a custom estimate.
Q: Do you offer free shipping?
A: Yes! Free shipping within Malaysia. For Singapore, shipping is flat rate RM35.
Q: Can I update my delivery address after ordering?
A: If your order hasn’t been shipped yet, email us immediately at ranscentofficialmy@gmail.com. We’ll do our best to update it.
Q: I’m an influencer/content creator—how can I collaborate with RAN?
A: We love partnering with aligned creators! If you resonate with our brand and community, drop us a DM on Instagram @ranscent.official or email us at ranscentofficialmy@gmail.com. We offer curated PR kits, affiliate commissions, and special campaign invites.
Q: Do you offer affiliate or commission-based programs?
A: Yes. Our KOL program is built on genuine resonance — we provide trackable links, curated content, and special perks to support your authentic sharing.
Q: Can I host a group buy with my community?
A: Absolutely! We offer ready-to-use group buy kits, pre-designed visuals, and attractive reseller margins. Perfect for Telegram, WhatsApp, or IG-based community groups.
Q: Do you do corporate gifting or bulk orders?
A: Yes — we’ve worked with wellness studios, real estate agents, and gift curators. Whether you’re planning retreat packs or premium festive gifts, we can tailor scent selections and packaging to match your brand.
Q: Can I request customized packaging or messaging?
A: For bulk and corporate orders, yes! We offer co-branded cards, gift wrapping, and scent recommendations to match your theme or intention.