Refund policy
RETURN POLICY
At RAN, every order is carefully inspected before shipment to ensure quality and satisfaction.
If for any reason you’re not completely happy with your purchase, we offer a 14-day return window starting from the date your parcel arrives.
To qualify for a return, the item must be unused, in its original condition, and kept in its original packaging.
To start a return or exchange process, kindly contact our Customer Experience team at ranscentofficialmy@gmail.com
SALE & DISCOUNTED ITEMS
All items purchased on sale or at a discounted price are non-returnable and non-exchangeable.
An exception will be made only in the case of a defect or error on our part.
REFUND PROCESS
Once we receive your returned item, it will undergo a quality inspection, which typically takes at least 7 working days. You’ll be notified via email about the status of your return — whether it has been approved or declined.
If your return is approved, the refund will be processed and issued back to your original method of payment. Depending on your bank or card provider, refunds may take up to 30 days to reflect on your statement.
RETURN SHIPPING DETAILS
Buyers are responsible for covering the return shipping costs. Please note that these costs are non-refundable. In the case of an approved refund, the return shipping fee will be deducted from your total refund amount.
If you received the wrong item or a defective product, we will cover the full cost of return shipping.
Delivery times for exchanged items may vary depending on your location.